Field Service Technician
Company Name:
BITSOFT INTERNATIONAL, INC.
About Glory Global Solutions
Glory Global Solutions (GGS) was formed on April 1st, 2013 upon the acquisition of Talaris, Inc. to globally manage all business outside of Japan. GGS is headquartered in Basingstoke, England. Our business and our brand is delivered through a regional framework supported by functional groups within GLORY LTD. Regions include North America, South America, Italy, Europe, Middle East, China and Asia. Each region is responsible for all commercial activity within their geography and will drive sales and support for our complete solution range within the region. GGS North America is headquartered in Lisle, IL and has over 750 employees including, 365 Field Service Technicians and 148 back office support personnel.
PURPOSE OF THE ROLE
As a Field Service Technician, you will be responsible for the managing of all aspects of total customer service and care at existing clients. This will include troubleshooting and repair of variety of high speed cash-handling equipment; daily scheduling and time management of all accounts assigned; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of current or legacy Glory Global Solutions, Inc. equipment.
KEY RESPONSIBILITIES
o Ensure overall customer satisfaction
o Diagnose system problems in minimal time and make repairs
o Keep customer apprised of progress during remedial maintenance or during a down system situation
o Document system problems and preventative maintenance in customer site log
o Handle customers in a professional manner during difficult high-pressure situations
o Gather and record machine information at regular intervals to monitor performance
o Responsible for assisting with repair and installation of machines, as well as Engineering Change Notices that affect current systems and upgrades
o Hardware or software upgrades may require technical assistance or unusual or complex systems
o Make recommendations for improving the service, reliability and performance of our equipment
o Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary
o Establish preventative maintenance schedules and perform according to company specifications
o Seek continued improvement of procedures and practices that reduce costs while maintaining or enhancing customer satisfaction, quality and service
o Support and facilitate involvement of company initiatives
o Any other job responsibilities as assigned within scope of positionEstimated Salary: $20 to $28 per hour based on qualifications.
BITSOFT INTERNATIONAL, INC.
About Glory Global Solutions
Glory Global Solutions (GGS) was formed on April 1st, 2013 upon the acquisition of Talaris, Inc. to globally manage all business outside of Japan. GGS is headquartered in Basingstoke, England. Our business and our brand is delivered through a regional framework supported by functional groups within GLORY LTD. Regions include North America, South America, Italy, Europe, Middle East, China and Asia. Each region is responsible for all commercial activity within their geography and will drive sales and support for our complete solution range within the region. GGS North America is headquartered in Lisle, IL and has over 750 employees including, 365 Field Service Technicians and 148 back office support personnel.
PURPOSE OF THE ROLE
As a Field Service Technician, you will be responsible for the managing of all aspects of total customer service and care at existing clients. This will include troubleshooting and repair of variety of high speed cash-handling equipment; daily scheduling and time management of all accounts assigned; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of current or legacy Glory Global Solutions, Inc. equipment.
KEY RESPONSIBILITIES
o Ensure overall customer satisfaction
o Diagnose system problems in minimal time and make repairs
o Keep customer apprised of progress during remedial maintenance or during a down system situation
o Document system problems and preventative maintenance in customer site log
o Handle customers in a professional manner during difficult high-pressure situations
o Gather and record machine information at regular intervals to monitor performance
o Responsible for assisting with repair and installation of machines, as well as Engineering Change Notices that affect current systems and upgrades
o Hardware or software upgrades may require technical assistance or unusual or complex systems
o Make recommendations for improving the service, reliability and performance of our equipment
o Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary
o Establish preventative maintenance schedules and perform according to company specifications
o Seek continued improvement of procedures and practices that reduce costs while maintaining or enhancing customer satisfaction, quality and service
o Support and facilitate involvement of company initiatives
o Any other job responsibilities as assigned within scope of positionEstimated Salary: $20 to $28 per hour based on qualifications.
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