Service Ticket Coordinator
Strategic Micro Systems Strategic Micro Systems Parsippany, NJ Parsippany, NJ Full-time Full-time $19.
03 - $20.
91 an hour $19.
03 - $20.
91 an hour 2 hours ago 2 hours ago 2 hours ago Job description Strategic Micro Systems provides award-winning business technology solutions for businesses throughout the New Jersey, New York, and Connecticut region.
Our technology services cater primarily to small and mid sized business.
We are ranked as one of the top 200 IT providers in the world and one of the fastest growing companies in the US 2 years in a row by Inc Magazine.
We are currently seeking applications from candidates for a Technical Services Coordinator position.
Technical Services Coordinators are responsible for coordinating and managing day to day service tickets, assigning resources to tickets, communicating with clients and staff, and following up with clients regarding specific service requests.
In addition, the position requires the management of the on-site and remote technical staff, including assisting with their daily schedules as well as assisting project managers with the allocation of technical resources for large scale projects.
Responsibilities include, but are not limited to:
Assigning Technical Staff and Subcontractors to Service Tickets as required Creation and management of Service Tickets based on client requests Ongoing review of Techncial Staff productivity & Service tickets to keep up with workflow Schedule & Dispatch Technicians, Engineers, & Contractors for IT Projects Work with Clients to provide Technical IT Staff that can solve their issues quickly & efficiently Hours Our office hours are 8:
30am & 5:
30pm, Monday thru Friday.
We offer a 1 hour lunch.
Skills Required Exceptional Written and Verbal Communication Skills Excellent Computer Skills (we will train candidates on our software package) Ability to Multi-Task and think outside the box Ability to Effectively Manage other individuals' schedules Compensation, Benefits, & Perks Competitive Salary Excellent Opportunity for Career Growth Paid Training and Certifications Paid Major Holidays Paid Flex Days Off including Christmas Eve, Day after Thanksgiving, and others Eligibility for Company Bonus Program including Vacations Work from Home Opportunities High Tech, Modern Office with Adjustable Standing Desks (built in 2019) Eligibility for our Full Coverage Medical Insurance Programs including Dental Fully Stocked Kitchen with Unlimited Coffee Free Lunch Summer Fridays Ping Pong and Arcade Machine APPLY TODAY RECENT COLLEGE GRADUATES ARE WELCOME Job Type:
Full-time Pay:
$19.
03 - $20.
91 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Ability to commute/relocate:
Parsippany, NJ 07054:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
03 - $20.
91 an hour $19.
03 - $20.
91 an hour 2 hours ago 2 hours ago 2 hours ago Job description Strategic Micro Systems provides award-winning business technology solutions for businesses throughout the New Jersey, New York, and Connecticut region.
Our technology services cater primarily to small and mid sized business.
We are ranked as one of the top 200 IT providers in the world and one of the fastest growing companies in the US 2 years in a row by Inc Magazine.
We are currently seeking applications from candidates for a Technical Services Coordinator position.
Technical Services Coordinators are responsible for coordinating and managing day to day service tickets, assigning resources to tickets, communicating with clients and staff, and following up with clients regarding specific service requests.
In addition, the position requires the management of the on-site and remote technical staff, including assisting with their daily schedules as well as assisting project managers with the allocation of technical resources for large scale projects.
Responsibilities include, but are not limited to:
Assigning Technical Staff and Subcontractors to Service Tickets as required Creation and management of Service Tickets based on client requests Ongoing review of Techncial Staff productivity & Service tickets to keep up with workflow Schedule & Dispatch Technicians, Engineers, & Contractors for IT Projects Work with Clients to provide Technical IT Staff that can solve their issues quickly & efficiently Hours Our office hours are 8:
30am & 5:
30pm, Monday thru Friday.
We offer a 1 hour lunch.
Skills Required Exceptional Written and Verbal Communication Skills Excellent Computer Skills (we will train candidates on our software package) Ability to Multi-Task and think outside the box Ability to Effectively Manage other individuals' schedules Compensation, Benefits, & Perks Competitive Salary Excellent Opportunity for Career Growth Paid Training and Certifications Paid Major Holidays Paid Flex Days Off including Christmas Eve, Day after Thanksgiving, and others Eligibility for Company Bonus Program including Vacations Work from Home Opportunities High Tech, Modern Office with Adjustable Standing Desks (built in 2019) Eligibility for our Full Coverage Medical Insurance Programs including Dental Fully Stocked Kitchen with Unlimited Coffee Free Lunch Summer Fridays Ping Pong and Arcade Machine APPLY TODAY RECENT COLLEGE GRADUATES ARE WELCOME Job Type:
Full-time Pay:
$19.
03 - $20.
91 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Ability to commute/relocate:
Parsippany, NJ 07054:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
