Customer Service Representative (Bilingual - Mandarin)
Parsippany, NJ Parsippany, NJ Part-time Full-time Part-time Full-time $18 - $20 an hour $18 - $20 an hour 6 days ago 6 days ago 6 days ago About FOTILE A BREATH OF FRESH ENGINEERING FOTILE is a high-end manufacturer of kitchen appliances built for wellness.
Customer Service Specialist Job Description Comply with FOTILE's standards of operations as set forth in all training and all kinds of operational manuals.
Must approach each customer interaction with the openness and acceptance that is in alignment with FOTILE's Service Value and standards.
Provide day-to-day online customer support by monitoring and responding to tickets and customers' inquiries via emails, or WeChat and other platforms within defined response times and service standards.
Manage incoming calls from customers pertaining to product questions, technical issues and general concerns, assess customer's needs and ensure appropriate resolution to achieve satisfaction.
Provide clear and accurate information to customers by understanding their need.
Manage and input clients' information, electronic filing, and retrieval of documents.
Track and analyze qualitative and quantitative feedback from customer surveys and product metrics, escalate cases to supervisor as needed and follow up until case closed.
Scheduling installation and maintenance appointments for clients and follow up on all tickets until closed.
Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with FOTILE' internal SOP.
Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in FOTILE's service category with clients and customers Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution.
Other assignments from the Supervisor or Other duties as may arise from time to time, or as may be assigned to Employee.
Job Requirement Associate Degree or above preferred.
Proficient in both Chinese and English.
1- 3 years relevant customer service experience preferred.
Flexible and adaptable to work arrangements.
Excellent communication and interpersonal skills.
Strong work ethic, attention to detail, ability to accomplish multiple tasks while sticking to deadlines.
Working Conditions FOTILE America takes work-life balance seriously! The team maintains a safe and friendly work environment with strict epidemic prevention measures, easy-going colleagues, and free snacks.
Why You Might Like Working Here You love autonomy and the accountability for results You like working for a company that believes in the aspiration to do it forever better and to be forever better You are looking for personal growth within the company You like working for a company that takes work-life balance seriously Competitive compensation packages Health, Dental and Vision insurance provided Employee discounts on FOTILE Kitchen appliances 401k with company match Engaging Employee Activities Relentless innovation Innovation is the core foundation at FOTILE.
Bearing the relentless spirit of always innovating and revolutionizing, FOTILE owns one of the largest State of the Art R&D Centers out of any appliance company and research institutes in Germany, China and Japan.
As of end of 2020, FOTILE has earned nearly 4,100 patents with around 580 of them being for invention, leading in the industry.
Engineered for wellness Our hearts and minds are with health-conscious home chefs.
We understand that preparing a meal has a lot more deeper meaning for them.
It is a lifestyle that represents who they are, a state of wellness they pursue for themselves and their loved ones.
FOTILE keeps families safe, protected and healthy in the kitchen so that they can enjoy a peace of mind and be assured that their families are in good hands.
FOTILE is an Equal Opportunity Employer and supports and enforces a drug-free workplace.
EOE/AA:
M/F/D/V :
,,, ,, , , ,case SOP case,, :
1- 3 ,// ,, Job Types:
Full-time, Part-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Paid time off Parental leave Experience level:
1 year 2 years 3 years No experience needed Under 1 year Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office COVID-19 considerations:
All Employees are required to wear a mask when in the office.
Common surfaces are sanitized regularly, vaccination is required.
Ability to commute/relocate:
Parsippany, NJ 07054:
Reliably commute or planning to relocate before starting work (Preferred) Language:
English (Required) Chinese (Required) Work Location:
Hybrid remote in Parsippany, NJ 07054 Job Requirement.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Specialist Job Description Comply with FOTILE's standards of operations as set forth in all training and all kinds of operational manuals.
Must approach each customer interaction with the openness and acceptance that is in alignment with FOTILE's Service Value and standards.
Provide day-to-day online customer support by monitoring and responding to tickets and customers' inquiries via emails, or WeChat and other platforms within defined response times and service standards.
Manage incoming calls from customers pertaining to product questions, technical issues and general concerns, assess customer's needs and ensure appropriate resolution to achieve satisfaction.
Provide clear and accurate information to customers by understanding their need.
Manage and input clients' information, electronic filing, and retrieval of documents.
Track and analyze qualitative and quantitative feedback from customer surveys and product metrics, escalate cases to supervisor as needed and follow up until case closed.
Scheduling installation and maintenance appointments for clients and follow up on all tickets until closed.
Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with FOTILE' internal SOP.
Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in FOTILE's service category with clients and customers Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution.
Other assignments from the Supervisor or Other duties as may arise from time to time, or as may be assigned to Employee.
Job Requirement Associate Degree or above preferred.
Proficient in both Chinese and English.
1- 3 years relevant customer service experience preferred.
Flexible and adaptable to work arrangements.
Excellent communication and interpersonal skills.
Strong work ethic, attention to detail, ability to accomplish multiple tasks while sticking to deadlines.
Working Conditions FOTILE America takes work-life balance seriously! The team maintains a safe and friendly work environment with strict epidemic prevention measures, easy-going colleagues, and free snacks.
Why You Might Like Working Here You love autonomy and the accountability for results You like working for a company that believes in the aspiration to do it forever better and to be forever better You are looking for personal growth within the company You like working for a company that takes work-life balance seriously Competitive compensation packages Health, Dental and Vision insurance provided Employee discounts on FOTILE Kitchen appliances 401k with company match Engaging Employee Activities Relentless innovation Innovation is the core foundation at FOTILE.
Bearing the relentless spirit of always innovating and revolutionizing, FOTILE owns one of the largest State of the Art R&D Centers out of any appliance company and research institutes in Germany, China and Japan.
As of end of 2020, FOTILE has earned nearly 4,100 patents with around 580 of them being for invention, leading in the industry.
Engineered for wellness Our hearts and minds are with health-conscious home chefs.
We understand that preparing a meal has a lot more deeper meaning for them.
It is a lifestyle that represents who they are, a state of wellness they pursue for themselves and their loved ones.
FOTILE keeps families safe, protected and healthy in the kitchen so that they can enjoy a peace of mind and be assured that their families are in good hands.
FOTILE is an Equal Opportunity Employer and supports and enforces a drug-free workplace.
EOE/AA:
M/F/D/V :
,,, ,, , , ,case SOP case,, :
1- 3 ,// ,, Job Types:
Full-time, Part-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Paid time off Parental leave Experience level:
1 year 2 years 3 years No experience needed Under 1 year Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office COVID-19 considerations:
All Employees are required to wear a mask when in the office.
Common surfaces are sanitized regularly, vaccination is required.
Ability to commute/relocate:
Parsippany, NJ 07054:
Reliably commute or planning to relocate before starting work (Preferred) Language:
English (Required) Chinese (Required) Work Location:
Hybrid remote in Parsippany, NJ 07054 Job Requirement.
Estimated Salary: $20 to $28 per hour based on qualifications.
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