CX User Experience & Optimization Researcher
OverviewPlacement Type:
TemporarySalary (USD):
$60-75 / hourStart Date:
09.
01.
2023Must be able to go on site occasionaly for workshops or meetings to Bridgewater, NJ office location The User Experience & Optimization Researcher is responsible for delivering actionable insights to guide the development and optimization of digital services and solutions.
This role is part of the Digital Consumer Experience team, which was established to promote human-centered design and deliver world-class digital experiences.
While the Digital Consumer Experience team works on a broad range of internal and external digital solutions, this role will primarily focus on the development and evolution of branded and unbranded sites/solutions aimed at HCPs and/or patients.
This will involve a mix of customer understanding research, concept evaluation, usability testing, and research aimed as optimizing the experience to achieve business goals.
This includes identifying ways to increase adoption and use, optimize flow and conversion, and refine copy and design of the site.
The Researcher must have a solid understanding of the human-centered design process and experience in scoping research projects, selecting appropriate methodologies, building insight frameworks, optimizing digital solutions, and presenting insights to stakeholders.
The researcher must also be experienced at working closely with designers and developers.
Responsibilities for this role fall into three categories:
User Experience (UX) ResearchoLead the design and execution of research studies that follow research best practices and methodologiesoWork with stakeholders to identify, define, and scope research projects (goals, methodology, participants, etc).
and identify areas where customer research can provide greater insightoPartner with the CX strategy and design team leads to develop a research roadmap/strategy and project brief that accurately estimates the scope and level of effort required for projects; integrates it within the design planning, estimation, and prioritization processoLead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
oDevelop and execute usability testing on digital solutions (apps, websites, etc.
)oPresent research findings and recommendations in a clear and compelling manner.
Solution Optimization ResearchoAdvise teams on research opportunities to improve and optimize digital solutions (in development and post-launch)oScope, plan, and execute research aimed at optimizing digital solutions, improving page/site performance, increasing search engine optimization (SEO), refine solution copy/text, and conduct and A/B multivariate testing to optimize site performanceoCollaborating with the UX writer to develop and evolve solution content (to achieve business goals/outcomes such as increased conversion)oEnsure all research findings are actionable and contribute directly towards meeting project and business goals in pragmatic approach Education & EvangelizationoBe a champion and advocate for the customer (HCPs, patients, employees, etc.
) on projects and across the business; not be afraid to speak up when you see the customer's needs and preferences being ignoredoDevelop immersive and/or interactive methods for communicating insights to stakeholders and the CX strategy/design teamoEvangelize and exemplify user research best practices for the entire organization Key QualificationsoBachelor's degree or equivalent work experience in research, design, human-computer interaction, or related field.
o3
years of CX or UX research is a must, preferably in a consulting or corporate environmento3
years of experience in the design of digital devices, software, or solutions/applicationsoAdvanced knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and the ability to guide teams to apply research findings/insights within the product development processoPrevious experience implementing a human-centered design methodology in product developmentoExperience applying design thinking in ambiguous situations and on a variety of digital and non-digital projectsoExcellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teamsoExcellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizesoFamiliarity with pharma or digital health is a plus, but not requiredoResearch work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position Desired traitsoAgility, decisiveness, resilience, transparent communications, and openness with strong attention to detailsoYou bring the ability to and a passion for leading cultural shifts in organizations, especially when it relates to digital transformation and human-centered designoEntrepreneurial, self-starter, able to figure things out for themselvesoVibrant and engaging storyteller with strong business communication and presentation skillsoIntellectually curious and able to inspire and advance the thinking of othersThe target hiring compensation range for this role is $60-75/ hour.
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
If applicable add additional language:
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable).
Recommended Skills Agility Attention To Detail Business Communication Communication Curiosity Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
TemporarySalary (USD):
$60-75 / hourStart Date:
09.
01.
2023Must be able to go on site occasionaly for workshops or meetings to Bridgewater, NJ office location The User Experience & Optimization Researcher is responsible for delivering actionable insights to guide the development and optimization of digital services and solutions.
This role is part of the Digital Consumer Experience team, which was established to promote human-centered design and deliver world-class digital experiences.
While the Digital Consumer Experience team works on a broad range of internal and external digital solutions, this role will primarily focus on the development and evolution of branded and unbranded sites/solutions aimed at HCPs and/or patients.
This will involve a mix of customer understanding research, concept evaluation, usability testing, and research aimed as optimizing the experience to achieve business goals.
This includes identifying ways to increase adoption and use, optimize flow and conversion, and refine copy and design of the site.
The Researcher must have a solid understanding of the human-centered design process and experience in scoping research projects, selecting appropriate methodologies, building insight frameworks, optimizing digital solutions, and presenting insights to stakeholders.
The researcher must also be experienced at working closely with designers and developers.
Responsibilities for this role fall into three categories:
User Experience (UX) ResearchoLead the design and execution of research studies that follow research best practices and methodologiesoWork with stakeholders to identify, define, and scope research projects (goals, methodology, participants, etc).
and identify areas where customer research can provide greater insightoPartner with the CX strategy and design team leads to develop a research roadmap/strategy and project brief that accurately estimates the scope and level of effort required for projects; integrates it within the design planning, estimation, and prioritization processoLead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
oDevelop and execute usability testing on digital solutions (apps, websites, etc.
)oPresent research findings and recommendations in a clear and compelling manner.
Solution Optimization ResearchoAdvise teams on research opportunities to improve and optimize digital solutions (in development and post-launch)oScope, plan, and execute research aimed at optimizing digital solutions, improving page/site performance, increasing search engine optimization (SEO), refine solution copy/text, and conduct and A/B multivariate testing to optimize site performanceoCollaborating with the UX writer to develop and evolve solution content (to achieve business goals/outcomes such as increased conversion)oEnsure all research findings are actionable and contribute directly towards meeting project and business goals in pragmatic approach Education & EvangelizationoBe a champion and advocate for the customer (HCPs, patients, employees, etc.
) on projects and across the business; not be afraid to speak up when you see the customer's needs and preferences being ignoredoDevelop immersive and/or interactive methods for communicating insights to stakeholders and the CX strategy/design teamoEvangelize and exemplify user research best practices for the entire organization Key QualificationsoBachelor's degree or equivalent work experience in research, design, human-computer interaction, or related field.
o3
years of CX or UX research is a must, preferably in a consulting or corporate environmento3
years of experience in the design of digital devices, software, or solutions/applicationsoAdvanced knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and the ability to guide teams to apply research findings/insights within the product development processoPrevious experience implementing a human-centered design methodology in product developmentoExperience applying design thinking in ambiguous situations and on a variety of digital and non-digital projectsoExcellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teamsoExcellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizesoFamiliarity with pharma or digital health is a plus, but not requiredoResearch work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position Desired traitsoAgility, decisiveness, resilience, transparent communications, and openness with strong attention to detailsoYou bring the ability to and a passion for leading cultural shifts in organizations, especially when it relates to digital transformation and human-centered designoEntrepreneurial, self-starter, able to figure things out for themselvesoVibrant and engaging storyteller with strong business communication and presentation skillsoIntellectually curious and able to inspire and advance the thinking of othersThe target hiring compensation range for this role is $60-75/ hour.
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
If applicable add additional language:
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable).
Recommended Skills Agility Attention To Detail Business Communication Communication Curiosity Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
