Client Service Representative

Company Name:
ADP
Requisition #: 74148
Job Title: Client Service Representative
Country: United States
State: New Jersey
City: Parsippany
Employment Status: Full Time
Job Responsibilities:
(Description):
At ADP we are driven by your success.We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Service Excellenceis a core value at ADP. In ourSmall Business Services (SBS)division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the US. Did you know that nearly 100% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your Career and make you feel every day?
As aClient Service Representativeat ADP, you will make a difference! It's all about enabling the clients we serve to be more effective at running their business. You make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. You provide the expert support in payroll, accounting, tax filing, reporting and offer support and training to enable our clients to be better at what they do - run their small business! This role will also afford you with the opportunities to learn and grow, beginning with our excellent formal training program to equip you with the tools you need to be successful, as well as with managing projects and issues of varying degrees of complexity.
As a member of the ADP community you will collaborate directly with direct and virtual associates and other functional teams across our business. Ultimately, your efforts will personally contribute to the growth and success of our business (and your career) as our clients continue to refer our products and services to others, because of you. If this role sounds exciting, and if you have a passion for helping others and enjoy working in a fast-paced, team-oriented environment, then we encourage you to apply today!
KEY RESPONSIBILITIES:
Providing accurate and timely resolution for incoming client calls regarding ADP's payroll system
Collaborating with fellow ADP colleagues in a service center environment to answer questions received from an ADP client regarding our Payroll and HR products
Researching & resolving issues of varying complexity with things such as W2's, Direct Deposit, Tax Filing, System Navigation, etc...
You will investigate, research, analyze and resolve simple to highly complex problems
Providing assistance to our clients regarding ADP products to ensure full use and understanding of our products' capabilities and the value our solutions provide to the small business community
Responding to various inquiries from new clients with a sense of urgency and in a customer service fashion
Developing and maintaining effective ADP/client relationships and work to ensure the client has a meaningful and positive experience when speaking with you, their ADP Service Representative
Enthusiastically handles opportunities and is able to adapt to our constantly changing business environment, and can perform related duties as required
Experience, Skills, Academic:
Must be able to travel for training
Bachelor's Degree required
Demonstrated ability to provide positive results with professionalism and a strong focus on client satisfaction
Previous experience working with clients in a fast paced, complex, deadline oriented service environment (such as retail, restaurant, banking, etc..) is a plus
Strong Mathematical Competency including ability to understand percentages, balances, calculations, etc...
Effective oral and written communications skills required, along with good interpersonal skills and ability to contribute in a team environment
Effective time management skills and follow-up required
Ability to work under the pressure of time constraints and to prioritize your work-load and commitments
Efficient, accurate typing and ten-key proficiency
Earning an APA certification is expected during first year once employment begins
Ability to consistently follow processes and procedures
Payroll knowledge and/or experience highly desirable but not required, as we have a thorough training program for all new hires
Proficient computer and typing skills, particularly in MS Outlook, Word, etc...
Must be able to work flexible hours during peak processing periods, including calendar year-end
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
With a history of industry leading financial growth, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment.
ADP is committed to investing in our associates' career development and professional growth. In fact, we have been repeatedly recognized by Training magazine's "Training Top 125" list. To find out more about ADP, please visit our website /. (NASDAQ: ADP)
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Job Category: Client Service
Area of Interest: External Client Support
Locations: United States, Parsippany, NJ

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